Welcome to the FAQ section. Below you will find the most frequently asked questions about Erasmate together with their respective answers. If you cannot find an answer to your question in the FAQs, you can directly get in touch with Erasmate by sending an inquiry through our contact form.

General

Which countries does Erasmate serve?

Erasmate gives you the possibility to offer and search your housing, deals and information in 32 European countries. Have a look at our drop down menu at the home page to see the countries.

My city is not represented in the city list, how can I add a new city?

Next to our city drop down menu at the home page we have a button ‘Add New City’. Make sure you are logged in and click this button. You will be able to request adding a new city. Once the administrator receives your request, the new city will be added and you will be informed.

What happens with my data when I remove my offer/profile?

Your privacy is important, therefore, your data will be removed from our database and will not be shown on the website anymore when you remove an offer/profile.

Do people see my email address when they want to contact me?

Users trying to contact you will not see your email address. Instead, your first and last name is shown.

Is it guaranteed that if I make a deal, that I will get the room?

Erasmate cannot guarantee you to receive a room you were confirmed for by the sub-lessor/landlord as we function as the market place for housing only. This is comparable with online marketplaces like Ebay. Making a deal is based on mutual trust of the sub-lessor and the tenant. By making use of our legally binding contract, you can increase the trustworthiness of the deal significantly, though.

How can I be sure that the advertisement is real?

Erasmate cannot make 100% sure that an advertised room actually exists and therefore we strongly recommend to have contact with the landlord before applying for a room. Ask for photos, make a phone call and check whether the person renting out the room is legally allowed to sub-rent their property.

Housing

How can I post my housing?

Click the ‘Offer Housing’ button under the tab ‘Housing’ in the menu bar. Being on the offer housing page fill out the form as extensive as possible. Upload some pictures, decide whether you would like to use a contract and agree on our terms & conditions. Now you can click the button ‘Post Ad’.

How can I post my search profile?

Click the ‘Post Search Ad’ button under the tab ‘Housing’ in the menu bar. Fill out the 'Need a room' form as extensive as possible. Upload some pictures and agree on our terms & conditions. Now you can click the button ‘Post Ad’.

How can I apply for a room offered on Erasmate?

When you found a room in which you are interested make sure you are logged in and simply click the button ‘Apply For Room’ below Google maps. Now, you are asked to fill out a form with your requirements. Do not forget to upload a picture to increase the change of being taken as tenant. This form will be send to the landlord of the room you are applying for  as well as saved as a search profile. Once you apply for another room in the same city your search profile is already saved and you can directly apply.

I received a notification that somebody wants to rent my housing. What do I need to do now?

You can go to your advertisement and see who has applied for your room. You can select which of these people you want to accept.

I did not find a suitable room from those offered. Can I save my search to find one in the future?

Yes, you can! Mouse over the ‘Housing’ button on the navigation bar and a drop down appears. Click the ‘Post Search Ad’ button and you will be taken to a form where you can fill out where you are looking for. Fill out as extensive as possible, upload a picture and agree on the terms & conditions. Now you can click the ‘Post Ad’ button.

I would like to change my search profile/ housing offer. How can I do this?

If you are logged in, click on your name in the right upper corner. Now you are taken to your personal page where you can see your user profile and all posts you made. By clicking on the post, you will be taken to a screen where a ‘Edit’ button appears. Click this and you will be able to change everything according to your satisfaction.

I want to go overseas. Do you also offer rooms outside of Europe?

At the moment Erasmate is focussing on Europe and unfortunately cannot help you with rooms overseas. You can off course sublet your room in Europe through Erasmate. Send us an email with your information of where you would like to find housing overseas and we might be able to help you out through one of our partners.

My own rental contract forbids me to subrent my room. Can I still offer it on Erasmate?

In theory yes, however we strongly recommend you to discuss this first with your landlord. We are not liable in any case when there is a conflict with your current rental contract between you and your landlord.

How many people can apply to rent my room?

A maximum of 5 People can apply at once to your room. For every application you deny, you receive a new one, if there is demand for your room.

How fast do I have to answer the applications?

You should of course answer the applications as soon as possible. Not only to avoid keeping someone happy to find a room waiting, but also to reduce the chance that the applicant finds another room in the meantime.

How can I be sure that the person subletting my room will pay me rent?

While Erasmate is not liable for any deals made between you and the person renting your room, we offer you a legally binding contract. This contract is digitally signed by you and the sublessee, and specifies important issues, such as amount of rent, time span, etc. This gives you a legally valid ground, in case anything goes wrong.

How can I be sure that the person subletting my room will leave it in good condition?

While Erasmate is not liable for any deals made between you and the person renting your room, we offer you a legally binding contract. This contract is digitally signed by you and the sublessee, and specifies important issues, such as amount of rent, time spam, etc. This gives you a legally valid ground, in case anything goes wrong.

What do I do if more than one person applies for my room?

It's up to you to select a tenant who you find most suitable for your room. This person can than be accepted by you.

Student Deals

What do I pay to use your Student Deal section?

Using our Student Deal section is free of charge. We try to find the best offers and most relevant offers for Erasmus students.